It is the Customers Decision during check-out if she/he wants the Order to be delivered or pick it up from our Warehouse. 

1. DELIVERY

Delivery service is only available for eligible local addresses within Singapore. Hotels and locations with restricted access will not be eligible. RICMAS reserves the right to decline delivery service to any address that are deemed ineligible by us. 
Delivery for purchases of SGD 120.00 and above is complimentary otherwise, a delivery charge of SGD 30.00 applies. 
Delivery will take place within 2-4 working days after an order is accepted. Delivery is only available from Monday to Friday and will take place from 09:00 to 17:00. There will be no delivery service on Weekends and Public Holidays. 
It is the Customer’s responsibility to ensure that a recipient is present to receive the goods and to acknowledge on RICMAS' Delivery Order (DO) during the specified time slot which was agreed upon. Delivery fee at the prevailing rate is chargeable for each additional delivery trip.

2. PICK UP (SELF-COLLECT)

If you selected 'self-collect' during check-out, your Order will be ready for Pick-up within 2 hours after your completed your Order.  Collection of Orders is only during office hours. Customer will need to advice Order Number (WOxxxx) and/or a the Email, Mobile Number to facilitate the Pick-up. Pick-up is only available at the RICMAS Store. The full address is as follows:

RICMAS International Pte. Ltd.
25 International Business Park
German Centre #01-01/10
East Wing
Singapore 609916

Opening Hours:
Monday – Friday, 09:00 to 17:00
Closed on Weekends & Public Holidays

For goods not picked up within 30 days from date of purchase, RICMAS will try to contact the Customer within their means. If the goods still remain uncollected, the ownership of the goods shall be returned to RICMAS. There will be no refund for such goods.

3. CHANGE DELIVERY MODE

You cannot change the Delivery Mode after payment has been made. In case you change your mind and want to change 'self-collect' to 'delivered', please do contact us at webshop@ricmas.com. 
A change from 'self-collect' to 'delivered' is only possible if the total Amount after Discount is above SGD 120.00. If your Order is below SGD 120.00 you have the following Options:

1. Pay the Delivery Charges of SGD 30.00 via PayNow or Stripe.
2. Add another 'Self-collect Order' to make-up the SGD 120.00 and we will combine the two Orders and deliver it.

Last update June 29, 2023