Delivery / Refund / Return Policy


DELIVERY - PICK UP

1. DELIVERY

Delivery service is only available for eligible local addresses within Singapore. Hotels and locations with restricted access will not be eligible. RICMAS reserves the right to decline delivery service to any address that are deemed ineligible by us. 
Delivery for purchases of SGD 120.00 and above is complimentary otherwise, a delivery charge of SGD 30.00 applies. 
Delivery will take place within 2-3 working days after an order is accepted. There will be no delivery service on Weekends and Public Holidays. 
It is the Customer’s responsibility to ensure that a recipient is present to receive the goods and to acknowledge on RICMAS' Delivery Order (DO) during the specified time slot which was agreed upon. Delivery fee at the prevailing rate is chargeable for each additional delivery trip.

2. PICK UP

If you selected 'self-collect' during check-out, your Order will be ready for Pick-up within 2 hours after your completed your Order.  Collection of Orders is only during office hours. Customer will need to advice Order Number (WOxxxx) to facilitate the Pick-up. Pick-up is only available at the JURA Hospitality Centre, full address as follows:

JURA Hospitality Centre
25 International Business Park
German Centre #01-01/10
Singapore 609916

Opening Hours:
Monday – Friday, 08:30 to 17:30
Closed on Weekends & Public Holidays

For goods not picked up within 30 days from date of purchase, RICMAS will try to contact the Customer within their means. If the goods still remain uncollected, the ownership of the goods shall be returned to RICMAS. There will be no refunds for such goods.

 

REFUND - RETURN POLOCY


EXCHANGE - REFUND

It is the Customer’s obligation to check on the items before making payment and the condition of goods upon receipt of it. Goods sold are not returnable, exchangeable nor refundable. However, we will try our best to accommodate those exceptional cases. 
An application for an Exchange / Refund will only be accepted within 30 days from date of purchase. Application after the 30 days will not be processed.
To be eligible for an Exchange / Refund, goods must be unused, in its original condition & packaging, and in a 'sellable condition'. Once the original packaging seals are broken, they will not be eligible.

They following Items are exempted from any Exchange / Return / Refund:

  • Perishable goods like coffee beans, choc powder
  • Gift Cards
  • Shipping Cost


For an Exchange / Refund, the Customer must bring along the goods and proof of purchase to the JURA Hospitality Centre, full address as follows:

JURA Hospitality Centre
25 International Business Park
German Centre #01-01/10
Singapore 609916

Opening Hours:
Monday – Friday, 08:30 to 17:30
Closed on Weekends & Public Holidays

Once goods are received and inspected, RICMAS shall process the Exchange / Refund. 

FOR EXCHANGE:

  • If the value of the exchanged goods exceeds the original purchase, full payment is required before exchange.
  • If the value of the exchanged goods is less than the originally purchased value, a Gift Card will be issued for the difference.

FOR REFUND:

  • Refund will be based on the exact amount Customer has paid for the goods.
  • Refund will be in the form of a Gift Card.

 

NOTE:

  • There is no option for CASH or Credit Card refund.

A Gift Card will be issued to the same email address from which the payment originally was made with.